Essential skills: It is critical that the candidate demonstrate the ability to: Determine and understand client needs and expectations and assist clients to feel at ease Demonstrate effective communication skills, including: providing clear information, listening to and understanding the needs and expectations of clients, and clarifying ceremony requirements maintaining awareness of and sensitivity to clients needs (e.g. sensitivity to issues of ethnic, religious beliefs, cultural background, language levels, personal capabilities of clients) confirming procedures with translator as necessary Identify client needs and expectations and match available services to address those needs, in conjunction with the client Demonstrate respect and courtesy to clients In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Personalise a ceremony or ritual to address specific identified client needs and expectations Demonstrate language and literacy competence, including: literacy competence to satisfactorily fulfil the role of a celebrant including the ability to interpret legal requirements language competence to provide clear information, listen to and understand the needs of clients and clarify ceremony instructions Convey an attitude of professionalism and compassion Use effective problem solving skills to clarify any legal or other business issues arising |